Terms & Conditions

1. Introduction

These Terms and Conditions govern the use of services provided by JEM Consults ("Consultant,"), a sole trader offering professional consulting services. By engaging with my services, you agree to comply with these terms.

2. Services

I provide consulting in business development, marketing, grant funding, and related areas as described on our website. The scope, deliverables, and timeline of each project will be outlined in a formal agreement with the client.

3. Pricing and Payment

Our fees are based on an hourly rate, which is negotiated at the outset of each project. A detailed estimate, including an anticipated number of hours, will be provided and agreed upon before work begins. Payment terms are typically as follows:

A no fee consultation to discuss and agree the scope of the work.
An initial deposit to initiate work.
Remaining fees invoiced periodically or at project milestones as agreed.

In some cases, deferred payment arrangements are available when funding is pending, such as grant payments. We can discuss and agree upon such arrangements in advance to meet each client’s needs.

4. Cancellations and Refunds

Clients may cancel services with a minimum notice of [number] days. Deposits are generally non-refundable unless otherwise agreed upon. Partial refunds or credits may be issued at our discretion for cancellations under special circumstances, provided services have not yet commenced.

5. Intellectual Property

All deliverables remain the property of the Consultant until full payment is received. Upon full payment, ownership rights transfer to the client. We reserve the right to use non-confidential elements of the work for promotional purposes unless otherwise agreed in writing.

6. Liability

We aim to deliver work to the highest professional standards. However, we are not liable for any indirect, incidental, or consequential damages that may result from using our services. Clients are responsible for verifying legal and compliance requirements.

7. Confidentiality

All client information is treated with strict confidentiality. We will not disclose any proprietary information or materials provided by the client without prior consent, except as required by law.

1. Introduction

This Privacy Policy outlines how [Your Name/Business Name] ("we," "our," or "us") collects, uses, and protects any personal information shared on this website or during the course of our services.

2. Information Collection

We collect only the information necessary to provide services effectively, such as:

Contact details (e.g., name, email, phone number)
Project-related information (e.g., company goals, target audience)
Payment details where applicable

3. Use of Information

Information collected is used solely to:

Respond to inquiries and provide requested services
Personalize services to meet client needs
Process payments and manage billing
Improve services and website

4. Data Security

We are committed to protecting your information with appropriate security measures. However, complete security over the internet cannot be guaranteed, and clients should take precautions when sharing sensitive information.

5. Third-Party Disclosure

We do not sell, trade, or otherwise transfer personal information to third parties, except where necessary for business operations or where legally required. Trusted third-party providers assisting with operations are required to keep this information confidential.

6. Cookies and Tracking

Our website may use cookies to enhance the user experience. Users can disable cookies in browser settings, though this may affect website functionality.

7. Data Retention

We retain client information only as long as necessary to fulfill the purposes outlined above or as required by law, particularly for financial record-keeping.

8. Your Rights

Clients have the right to:

Access personal data we hold
Correct inaccuracies in personal data
Request deletion of personal data where applicable

To exercise these rights, please contact us at jo@jemconsults.co.uk.

9. Changes to Terms and Privacy Policy

We reserve the right to modify these Terms and Conditions and Privacy Policy at any time. Clients will be notified of significant changes, and continued use of services constitutes acceptance of updated terms.

10. Contact Information

For questions or further information about our Terms and Privacy Policy, please contact us at:

JEM Consults
+44 07740 423163
jo@jemconsults.co.uk